Terms of service

Contract

Reservations are a contract between Orama (“us”, “we”, “our”, “management”) and the person named in the reservation (“you”, “your”, “reservation holder”). Reservations are not transferable to other persons. The reservation holder or persons included in the reservation must occupy the reserved accommodation for the duration of the contract. The reservation holder is ultimately responsible for the occupants and visitors of the reserved room(s) / site(s). Orama reserves the right to cancel any reservation (without refund) whereby the persons included in the reservation are no longer occupying the room/site.

 Pricing

All prices quoted are in NZ$ and are inclusive of 15% GST. All transactions are billed in NZ$.

Cancellation Policy

If you cancel your reservation before ten days of your arrival date then any part already paid will be refunded.

We cannot provide a refund if a cancellation is received less than fourteen days from your arrival date, except in exceptional circumstances and at our discretion or if another booking replaces this cancellation. In the latter situation, only the nights that are replaced by another reservation will be refunded at the per night rate.

In the event that one of the sea or air transport options is canceled, you are encouraged to use the alternative means of transport. In the unusual event of extreme weather conditions when both sea and air transport options are canceled, we would encourage you to re-book at a convenient time for the future.

There is no refund for early departures.

 Check-in / Check-out

Upon your arrival please register at reception.

If Orama reception is closed you please get in touch with the Duty Manager so that you can be checked in by dialing “0”. You can contact the Duty Manager on the public phone next to reception.

Check-in time is from 2 pm for all accommodation, and 12 pm for campsites.

Check-out time is by 10 am for all accommodation and campsites. Please endeavor to leave your room as clean as you found it.

If you want to arrive earlier or depart later we will try to accommodate you but please be aware that we may need to clean your room immediately prior to your arrival and immediately on your departure. However, you are most welcome to spend the remainder of your day of departure with us after you check out. Please ask at reception to store your luggage for the day and feel welcome to utilise any of our public facilities.

Please do not ask for early check-in or late check-out during our High Season. If you will be arriving after 6 pm, please let us know so we can arrange a late arrival for you.

Privacy Act

Unless you instruct us in writing to the contrary, your booking information may be passed on to a third party or disclosed to persons enquiring if you are a guest.

Behavior

We provide a family-oriented environment and expect reasonable, courteous behavior from all our guests and visitors to the site. Please respect other guests and allow everyone staying at Orama to enjoy their visit. Management reserves the right to terminate a reservation at any time, without refund, should behavior be deemed unacceptable or Site Rules breached. Please refer to our Site Rules for further behavior guidelines.

Cleaning & Damages

We reserve the right to recover cost if extra cleaning is required. Dish washing is not included in your room rate and extra charges apply. Please notify Orama reception of any breakages or damage to Orama property. Management reserve the right to recover all costs. Please review our Site Rules for information on behaviour, smoking, alcohol, drugs, objectionable material, parking, electricity, visitors, rubbish, and more.